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Why does the SafetyWallet Dashboard 'grey-out' now and again?

Ahh, yes, this happens when an audit is due immediately or is overdue and it has not been done. It is the system's way of saying either an initial audit needs to be conducted or an annual review audit needs to be conducted.
To fix this problem, check the orange Request Audit which appears on your Dashboard at this time, to check what your audit will cost. In most cases, the price should be very affordable, so get that audit booked and get using your SafetyWallet Dashboard!